CONTACT & HELP
We are here to help you always. You can get in touch with us 6 days a week any time of the day. Just drop in your query and we will be happy to help you out. Our dedicated staff and customer service personnel are eager to assist you in every manner possible to simplify your shopping with us.
You can contact Artisna.com in any of the following ways:
Our customer service executives are present here to solve your every query in the shortest time span possible. Call us on +1 310-929-5564 in case you have any question related to any aspect of your experience with us.
Feel free to write to us about your issue ([email protected]). It can be related to the product, the artisan / retriever, any function or feature that you encountered on our site and are not able to use or understand or any other issue.
Chat with us
You can also chat with our friendly Artisna executives any time you please. Just click on the “Live Chat” button to start a live chat session and get all your questions answered in a jiffy!
Fill In the Contact Us Form
This is the easiest and by far the most preferred method of communicating with us. You can find the “Contact Us Form” on the “Customer Contact” page, link to which is given on our home page. You can also find it here . Just fill in your details and the query and we will get right back to you as early as we can.
Some Important Facts about us That Help You Understand Artisna.Com Better
Who We Are
Artisna.com is an online marketplace for unique and creative things from the world over. We keep beautiful and inspiring objects that are unmatched in quality and are designed to impress you and outlast your every other possession. Not only this, but we are also a worldwide union of artisans that provides them international exposure. You support their talent, tradition, career and livelihood through shopping at our site.
How We Find New Products for You
We make sure to come up with fine quality products every time through our links within the artisan community worldwide. Artisna.com also has its talented teams working in its sister site, Artisna.org to bring forth new and budding talent and support the existing pool of skilled individuals worldwide. They form a great source of high quality handmade goods and objects. We also collaborate and communicate with curators and members of our site to find the best in handmade creations.
Calculating Sales Tax
Your sales tax will be calculated during the checkout on cart page and will be based on the shipping destination. Remember, some countries may require duties and taxes (international shipping).
Paying for your order
Artisna.com only accepts payments for all orders only via a valid PayPal account (We will introduce other modes of payment soon).
Checking the Status of Your Order
Login to your account and check the status of your order under “My Orders.” For more information visit our FAQs page.
Changing the Order after Placing It
In any such instances, you need to be quick in contacting us. We will try our best to make the necessary changes in your order to accommodate your request.
Redeeming Artisna Store Credit?
Artisna store credit is automatically applied to your next order and the final payable amount clearly shows the difference at the checkout page. You can open the "My Account" dropdown menu and find out the total or remaining store credit amount in favor of your account. Remember, your store credit that arises out of any returns made to Artisna.com DOES NOT expire. However, all credits related to special offers and promotions may be applicable for limited periods of time only. Always read the offer details carefully before making a purchase.
Understanding Shipment Costs
Shipping costs will vary depending on the product, method of delivery and buyer location. Shipping costs and taxes are always calculated at the checkout page after you specify the shipping destination. Do note that Artisna.com offers free shipping within the US (subject to change). Heavy or large items such as furniture, special equipment, handmade pottery or vases, etc. may qualify for additional shipping and handling charges.
We currently use FedEx, UPS, USPS for shipping your orders to you. However, we can ship anywhere within the US via your preferred shipment service. Some artisans may choose to utilize other shipping methods or means that are more convenient to them or are more relevant to their region or country.
Returning/Exchanging/Refunding A Product
If you wish to return an item, contact our customer service team and provide them with your order number, item name, and reason for the return. Your request will be reviewed and upon approval you will be issued a return authorization. For more information visit our Returns page.
Exchanging an Item
Artisna stores special products and thus their quantities may be limited. We advise you to order the new item separately before you apply for return of a previously bought/original item. In case you receive a damaged product or an item that is not as described on site, please get in touch with our executives at the earliest. We will do all we can to rectify the situation. Do note that a replacement may not always be possible.
Fee for Returns
Any item that is eligible for return DOES NOT entail any fee for return. You get Artisna store credit for the purchase price and the initial shipping costs are non-refundable.
Credit for A Return
Once Artisna receives an item, your store credit will be processed and credited to your account within 5 business days. For more assistance visit our Returns page.