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Dispute Resolution

Artisna Takes Care of Any & All Disputes Arising Between Buyers and Sellers through Amicable Means

We prefer to resolve all your issues through arbitration and that will take place in New York County, New York. Settlement of any dispute is conducted in English language in accordance with the Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. A commercial arbitrator with substantial experience will be appointed to resolve intellectual property and commercial contract disputes. The prevailing party in any arbitration or resolution procedure shall be entitled to receive reimbursement of its reasonable expenses. For more information visit our Terms and Conditions (Section 9 - Resolution of Disputes).

Disputes with Users or Third Parties

In the event a dispute arises between you and another user or a third party, Artisna encourages you to contact the user or third party to resolve the dispute amicably. If a buyer and seller are unable to resolve a dispute resulting from a transaction that occurs on Artisna, they may choose to participate in Artisna's case system in order to resolve the dispute. Artisna will not make judgments regarding legal issues or claims. For more information on the same kindly visit our Terms and Conditions (Section 9 - Resolution of Disputes)