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Returns & Refunds FAQs

To Whom Should I Return My Order?

The seller will provide you with a returns address. Make sure to deliver the goods purchased to that address and not to Artisna.com.

What Is The Time Period Within Which I Can Return An Item?

A customer with us usually has 28 days to return an order unless stated otherwise by the seller in his return policy. Please get in touch with the seller regarding the return of the order before you post the item back to them.

Will The Cost Of Returns or Postage Costs Be Reimbursed?

The customer usually bears the costs of return postage unless the goods in question are faulty or the seller offers a “free returns” service for the order.

When Will I Be Refunded For The Return?

All refunds or exchanges are made to the customer within a 28 days period of receiving the returned goods. Make sure to follow all of the appropriate procedures and time frames set out in our Returns page.

What Can I Exchange An Item For Bought on Artisna.Com?

You can exchange an item for other item(s) sold by the same seller on Artisna.com.

How Do I Know If My Returned Items Have Reached The Seller?

To access any information about whether or not the items you returned have arrived safely at the return address, please log in to your Artisna account. You can then contact the seller through the “My Orders” section and get your query resolved.